Contact Us

Frequently asked questions
How much does delivery cost and when will I receive my item?
Our delivery information can be found on our delivery page.You will also receive an accurate delivery date on the checkout page.
How do I track my order?
We offer a choice of express or standard delivery; transit times vary based on your location. You can track your order on the Global-e Shipping Page, using your order number and email address.
Will my order take longer if I would like it engraved?
No, not all at all. We do all our personalisation in house, so this doesn’t delay the dispatch time
When will my order be dispatched?
We will dispatch your order within 24 hours of receiving it.
How do I change the engraving on an order I have placed?
Please contact us as soon as possible and we may have time to change it, if it has not already been processed and dispatched.
My message doesn’t fit on the engraving preview – how do I fit more characters?
We select the most appropriate character limit to give the best possible result but if you need a little more room we may be able to help. Please use the NEED HELP box below to contact us, with details of the item you want and the message you’d like engraved and we’ll be able to let you know if it’s possible.
Can you engrave a logo?

Thank you for your email. All logo enquiries, big or small, are handled by our corporate team. Please forward the following information to Setch at

  1. The product you are interested in, including the product ID from the website
  2. Quantity
  3. Your preferred deadline for delivery

Setch will be able to provide a quote based on the product and the quantity.

How do I return a product?
For information on returns please visit our returns and warranties page
I saw something on the website but it’s gone now, do you still sell it?
If an item is out of stock it won’t show on our website. You may be seeing it on a webpage that’s been stored in your browsing history. If you need advice or can’t locate a product please use the contact form below. If you would like to pre order a product then please contact us below.
My order is being delivered as a gift, will they receive a copy of the invoice?
Invoices are required for the customs department so they will be included.
I still need to talk to someone
Absolutely, we are based in the regency town of Cheltenham Spa and our phone lines are open from 9am until 5pm GMT, Monday to Friday. You can contact us below or use the chat function on our store. Or call us on +44 0344 5678 365 and we’ll be happy to help you.

Farrar & Tanner
25 Lansdown Estate
Gloucester Road
GL51 8PL

Drop us a line and we will get back to you!