Contact Us
How much does delivery cost and when will I receive my item?
Our delivery information can be found on our delivery page.
How do I track my order?
You will receive an email with your tracking number, as well as updates from the courier.
Will my order take longer if I would like it engraved?
No, not at all. We do all our personalisation in house, so express and next day orders are dispatched on the same day for all orders placed before 2pm GMT.
What’s the cut off point for next day delivery?
All orders placed before 2pm will be despatched on the same day. Please select Next Day Delivery at checkout.
How do I change the engraving on an order I have placed?
Please contact us as soon as possible and we may have time to change it, if it has not already been processed or dispatched.
My message doesn’t fit on the engraving preview – how do I fit more characters?
We select the most appropriate character limit to give the best possible result but if you need a little more room we may be able to help. Please use the NEED HELP box below to contact us, with details of the item you want and the message you’d like engraved and we’ll be able to let you know if it’s possible.
Can you engrave a logo?
Thank you for your email. All logo enquiries, big or small, are handled by our corporate team. Please forward the following information to Setch at [email protected].
- The product you are interested in, including the product ID from the website
- Quantity
- Your preferred deadline for delivery
How do I return a product?
For information on returns please visit our returns page,
I saw something on the website but it’s gone now, do you still sell it?
If an item is out of stock it won’t show on our website. You may be seeing it on a webpage that’s been stored in your browsing history. If you need advice or can’t locate a product please use the contact form below. If you would like to pre order a product then please contact us below.
My order is being delivered as a gift, will they receive a copy of the invoice?
When the billing address and delivery address are different the invoice will not show the price. If you are buying for someone at the same address as the billing address the invoice will be included within the delivery box.
*excluding international orders where invoices are required for customs.
I still need to talk to someone
Absolutely, we are based in the regency town of Cheltenham Spa and our phone lines are open from 9am until 5pm, Monday to Friday. You can contact us below or use the chat function on our store. Or call us on +44 0344 5678 365 and we’ll be happy to help you.