Returns & Warranties


If for any reason you are unhappy with your order please see our returns options below:


Personalised Items: We are so confident that you will be delighted with the quality of the engraving or embossing, however if for any reason you are not completely satisfied, we are happy to arrange an exchange or credit.

Non-Personalised Items: You can return items for any reason within 60 days of receipt for a full refund or exchange. Simply pay for the cost of the return using our returns portal.  All goods must be returned unused and with their original packaging with all contents included for a refund to be issued.

All returns are processed by Farrar & Tanner, Unit 25, Lansdown Estate, Cheltenham, UK GL51 8PL. To start a return please visit our International returns portal here

Should you have any queries see our FAQs on at contact us



All products sold by Farrar & Tanner are premium quality products which carry a manufacturer’s warranty to cover faults.

Should a product develop a fault within 60 days of purchase please follow the return process above. Beyond the first 60 days of ownership and throughout the remaining warranty period, all warranty claims will be handled by the relevant manufacturer.


You are welcome to contact us for the relevant manufacturer’s information to assist with your claim.