Delivery Information

International

Country	Delivery Costs	Expected Arrival
USA	Standard Spend over $100 for FREE delivery. $5 under $100 Express $10	Standard 6-11 Business days Express 3-4 Business days
AUSTRALIA	Standard Spend over $200 for FREE delivery. $10 under $200 Express $20	Standard 6-18 Business days Express 5-6 Business days
CANADA	Standard Spend over $150 for FREE delivery. $10 under $150 Express $15	Standard 7-12 Business days Express 2-3 Business days
IRELAND, BELGIUM, GERMANY, FRANCE, NETHERLANDS	Standard Spend over €100 for FREE delivery. €8 under €100 Express €15	Standard 5-8 Business days Express 2-3 Business days
UAE	Standard Spend over $150 for FREE delivery. $10 under $150	Standard 6-11 Business days
SINGAPORE	Standard Spend over $150 for FREE delivery. $10 under $150 Express $15	Standard 8-9 Business days Express 4 Business days
ROW	You will be shown delivery costs in the checkout before placing your order.	A delivery timeframe will be shown in checkout before placing your order.

Country	Delivery Costs	Expected Arrival
USA	Standard Spend over $100 for FREE delivery. $5 under $100 Express $10	Standard 6-11 Business days Express 3-4 Business days
AUSTRALIA	Standard Spend over $200 for FREE delivery. $10 under $200 Express $20	Standard 6-18 Business days Express 5-6 Business days
CANADA	Standard Spend over $150 for FREE delivery. $10 under $150 Express $15	Standard 7-12 Business days Express 2-3 Business days
IRELAND, BELGIUM, GERMANY, FRANCE, NETHERLANDS	Standard Spend over €100 for FREE delivery. €8 under €100 Express €15	Standard 5-8 Business days Express 2-3 Business days
UAE	Standard Spend over AED150 for FREE delivery. AED10 under AED150	Standard 6-11 Business days
SINGAPORE	Standard Spend over S$150 for FREE delivery. S$10 under S$150 Express S$15	Standard 8-9 Business days Express 4 Business days

Despatched within 48 hours including engraved and embossed orders.

FAQ

How are your orders delivered?

For UK standard and express deliveries we use a fully tracked Royal Mail service. Next day deliveries are sent using a fully tracked via DPD or Royal Mail. A selection of bulky items are delivered using APC couriers.

How quickly do you despatch engraved orders?

For UK Express and Next Day we despatch all orders placed by 2pm on the same day as the order. All orders placed after 2pm on these services are despatched the following day. We are open 7 days a week and have courier collections every day. Standard orders using free delivery are dispatched within 3-5 days.

Can I track my order?

You will receive an email with your tracking number, as well as updates from the courier. To view your delivery status visit DPD Tracking or Royal Mail Tracking and add in your number. Express service is with Royal Mail and is usually 1 to 3 days - standard delivery between 5 to 10 days.

Do I need to be at home to recieve the parcel?

No, with the exception of selected bladed products which will require your age to be verified within the checkout process and with our courier upon delivery, so a person over 18 will need to be at the delivery address to accept the package. This is a legal requirement in some countries should you need more information please visit our page on knife age restrictions and law. For other orders a 'safe place' can usually be arranged with the courier.

Can I arrange a specific delivery date with you?

Should you wish to have an item delivered on a specific day in the UK we recommend using the Next Day service. Simply order before 2pm on the day before for guaranteed delivery.

Do you follow sustainable practices?

All of the packaging we use is plastic free and can either be composted, reused, or recycled at home. By eliminating plastic from our own packaging, we are reducing our internal waste as well as waste for the customer. All our fill, boxes and envelopes are bio-degradeable.

Can I pick up in store?

All our products can be picked up from our store at 24, Lansdown Estate, Cheltenham, Gloucestershire GL51 8PL view map Simply add in the address above as the delivery address and select pick up in-store as the delivery method.

Can I place an order to be delivered to a different country?

If you’d like to place an order to be delivered to a different country, please change the flag at the top of the website to the shipping countries destination. At the checkout screen you will have an option select a separate billing and delivery address.